Had a horrible experience with NuPhy. Two things:
- They refuse to accept returns if the package is opened or the product is used. Yet their refund policy on their website mentioned that we may return the item in original condition if we are not completely satisfied with our purchase. How do we find out if we are satisfied if we don’t even open our package??
- The first package is lost in transit. They kept me waiting for a month since the package dispatch date and after my four email chasers. Eventually this is resolved by them sending me another package through DHL. They also did not honor the $25.99 shipping cost refund eventually and gave me $10 refund (for a $170 order) instead for my troubles.
This is literally the first time I write negatively about a brand on reddit, as this is really disappointing given how much they spent on marketing and how well known they are.
(see screenshots below)
1.2 (Return policy on their website)
2.1 (Offered shipping cost refund at the beginning)
Are you in the EU? If yes, every country here has some form of enduser protection agency. They try to resolve it with them through normal means, assisting you. Here in germany the “verbraucherzentrale” posts online about such stuff, if it is a bigger company, they even contact public media, and if more people are effected, they sue the company, not only over the damages the specific customers had, but also e.g. false advertisment (like its here), contract breach and malpractice. Idk if such things exist in NA countries tho