Don’t let the cool marketing and animations/video promos fool you. This is an absolute garbage of a company. Its like their marketing side and then their customer service and production side are two separate companies. I wish their marketing side got a sense for what it actually feels like to deal with their company.

I purchased a keyboard from them (m0110). No updates as to when it will ship. It took me emailing them to finally get a response acknowledging that they will ship the product soon. The product came and it was defective. The wireless connectivity was not working. I reached out to them the hour after I received the keyboard in the mail indicating that the keyboard was not fully functional. I did not receive a response until a couple of days later. They reported that I needed to use special type of recommended batteries (alkaline I believe, which isn’t what the Duracel that I had was made of) I went and purchased those batteries, and it still didn’t work. Got back to them indicating that the keyboard still does not turn on with the batteries and that I truly believe the keyboard came defective. Also, keep in mind that this keyboard is a new release, so I was one of few who got the first production ones. and then did not receive a response for 4 weeks days. They completely ghosted me. I had to email them twice to get their attention. This was totally disgusting and made me sick to my stomach. They replied saying that my only option is return the keyboard. THEY DO NOT COVER THE RETURN SHIPPING AND THEY ARE LOCATED ALL THE WAY IN JAPAN. They quoted me $68 to ship the item back, I am located in NYC. I was shocked, but that I had to do it since looking $150 on this was worse. I never understood why businesses make you pay return shipping. They get commercial discounts on shipping items and we the customers have to bear the full cost of shipping the item. This is a total scam I believe. Nevertheless, they oddly made me take a picture of the keyboard and all the contents to ensure everything was intact I believe. They wanted all original packaging and everything. (A company would only request this if they are presumably going to resell the item.) I packaged everything, then had to purchase a brown box to ship it back for $15 from Fedex, also a scam, and then played the waiting game. The keyboard took forever to arrive and when it did I then had to wait several days for them to presumably process the item before I finally got back an email from them. They had the audacity to tell me that I did not include the dongle and a hex tool. I was laughing. They refused to process the return and stated that if they did not receive these two items, they would ship the keyboard back to my house. LOL! I had to them scramble through my drawer for a two small pieces of plastic and metal. I surprisingly found them and then had to fit them in the smallest box I had to pay the cheapest shipping costs. It still cost me $20. The items are now on their way to the warehouse. I cannot wait for what they have to say next. This entire process has been absolute hell. Never in my 20 years of experience with any company did I have to go through the hell they made me go through to return an item.

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Please, unless you are wiling to gamble, do not give them your hard earned money. They need to learn to respect their customers time and money. They will make your entire return process an absolute nightmare.