I ordered two LW67 keyboards + extras during the original GB in 2021, totaling almost $1000. In 2022 when the GB was being fulfilled, Laneware couldn’t send me the keyboards because I lived in Russia and Australian post or any other services weren’t accepting deliveries there anymore. LW said he could hold on to my order for a while until something changes.
Since it seemed the war and sanctions in Russia wouldn’t change in a while, in September I asked for a refund, and in November received an answer that “Usually we can’t offer refunds for GBs”. I noticed Discord was working better than email for talking to LW so I stopped using email after that.
I moved to Kazakhstan in winter 2023 and reached out to LW so he can send the order here. About a month later (that’s gonna be a common theme here) he said that he’ll get it out asap. This was the first “parcel” that was “sent”. He couldn’t send me a tracking number or any other information, and he “couldn’t get this infomration from auspost” even though you get this information when you send the parcel, not when you call the post three months later. Unsurprisingly I never received the first parcel.
He said he’ll ship the second parcel. The parcel is still not tracking (been a month) and now I got the “shipping slip” that doesn’t mean anything since you can generate one without actually sending anything. This one has the wrong name and doesn’t have a phone number so it’s unlikely I’ll ever be able to receive this parcel or even know it came if it ever gets sent.
Full conversation: https://imgur.com/a/gzupQO6
Now regarding the wrong name on order: in the original order I put my father’s name as recipient name as that was more convenient at that time. Later in Feb 2022 I reached out to LW about changing the name to mine and he said he’ll put a note on my order. When the GB was being fulfilled and my order wasn’t being shipped I asked about this since the name still wasn’t changed on my order when I checked it online, but that question was ignored. Later when I sent him my new KZ address, I put in the full name and phone number as well. And after that I sent the same details before he “sent” the second parcel. But he still generated the shipping label with my father’s name who isn’t in Kazakhstan so I won’t be able to receive the parcel even if it gets sent. And I won’t be able to inquire anything about the parcel in the post office since it doesn’t have a phone number on it.
When people complain in discord about slow reply times or anything else, he usually deletes the messages after he logs on and replies to DMs. Some people who ordered in-stock items also had to wait several months until they heard anything from LW. So if you need a PCB or some other extra item for your LW products that are still listed as “in stock”, be prepared to waste your time and money.
TL;DR: Usually I get a single reply per month. And it’s usually just “I need to check with AusPost” and no other info, no solutions or anything. The parcel is still not handed over to post. Been waiting since March.
Sharing my experience as well.
TLDR- Do yourself a favour and just don’t buy anything from Laneware. He is most likely an exit scammer. Unless you want to spend months asking for updates on INSTOCK items.
Album showing my DM’s with him for that spanned months over INSTOCK orders and a replacement case.
I ordered a grey LW67 during the Black Friday sale in November 2022. The only reason I even bought the board was the cheap price.
It reached me in Jan 2023,after some hiccups , Auspost usually does take a month so it was fine and I was happy to finally receive it.
The case had scratches on its lower side and a big splotch that looked like ink on one side and it was not coming off so that meant the ano was somehow affected , Idk what caused this. So I sent email about this to him to which I have not got a reply yet, I fact I had to DM him to check the mail, then I finally got a reply saying it should have not passed QC and said he will ship it on Jan 30th.
Long story short , I received a new replacement case 6 months later.
Each time he gave excuses like “The order was picked up by Auspost” or “It is scheduled to be picked up” or “I don’t know what is causing the delay” stuff like that…
I did receive tracking numbers but they did not update for weeks, which is awfully suspicious since they would have updated if it was in fact picked up.
There’s also the issue with the defected PCB but that’s whole different thing.
If I had paid the full price of the board I would have been very mad with the experience
Also his pricing is a big scam, he was selling the LW-67 hotswap PCB for $80 and refuses to make PCB files public to “protect company IP” even though there are much cheaper 65% boards with a knob and the board is 2years old nobody cares about copying it honestly. Making files public would have helped people who live far away to get their own since shipping form AUS costs around half the price of the PCB, but he doesn’t care.
Laneware(Joshua) is either one of the most incompetent vendors out there or just an exit scammer who hides behind stupid excuses like shipping delays etc (it would have been kinda understandable during COVID but nothing takes 5 months to ship especially when it is in stock) or both.
His discord is full of people asking him to reply to DM’s or just an update to their orders which barely any people get. I probably missed a lot of stuff but I think this much info is more than enough.