I feel compelled to share my experience with the community regarding MyKeyboard.eu. I am Manoli Visuals/CallMeManoli, the creator of the keycap set GMK Evil Eye. MyKeyboard.eu was my EU vendor for the set, and despite several emails and discord messages over the last four months, mykeyboard.eu owes me several hundred dollars in payment. Initially, communication was sporadic, but now they have gone completely silent for over two months, ignoring my emails and Discord messages.

To add on to this, mykeyboard.eu sponsored a prize on my twitch stream featuring a Evil Eye hibi keycap, but they have failed to send the prize to the winner, despite multiple requests. At this point, it seems unlikely that I will ever receive the owed payment and the winner will not be receiving their prize.

Consider this a cautionary tale for people who are considering collaborating or giving them service. I am happy to answer any questions on this matter to make sure no one else is taken advantage of in the future.

  • KamizaCondor@alien.topBEnglish
    1·
    2 years ago

    Although most of us know they are having financial issues, they are actively working on fixing it. Anytime I’ve bought anything in the recent sales it has arrived quickly and they have responded to my support mails promptly and have all been resolved. For my outstanding GroupBuy orders I’m still waiting patiently. Part of the reason why they are in financial issues is because they even offer refunds to consumers. Most Vendors don’t do that and they only lose money when they do, since they don’t get the PayPal costs back. Now that everyone is panic refunding their orders, it’s a downward spiral. I believe best thing to do is wait patiently and only order in-stock products for the future.

    • SXLightning@alien.topBEnglish
      1·
      2 years ago

      They offer refund because of EU law, doesn’t matter if they are good people or not they are required by law to accept refunds

    • siakou@alien.topBEnglish
      1·
      2 years ago

      Just because you had a good experience it won’t discredit how the vast majority of their customers had a bad one. They say they’re working on things but still not being transparent about anything. Their discord is full of people complaining about tickets, refunds, being ignored, wrong items delivered to them and the only thing they post is about their sales or “we will give you an update soon” but soon is either months later or never