My experience wasn’t ideal either. Ordered the Halo 96 and the shine through key caps set. The key caps were a set for a smaller layout so my numpad doesn’t have the shine through. Went through with emailing their support and it took like a week of back and forth for them to get them to send me the keycaps I was missing. Then when those key caps got delivered they sent the keycaps I already had… I just gave up at that point. My numpad is still not shine through while the rest of the keys are. I love the board itself but yeah not ideal on a support front.
My experience wasn’t ideal either. Ordered the Halo 96 and the shine through key caps set. The key caps were a set for a smaller layout so my numpad doesn’t have the shine through. Went through with emailing their support and it took like a week of back and forth for them to get them to send me the keycaps I was missing. Then when those key caps got delivered they sent the keycaps I already had… I just gave up at that point. My numpad is still not shine through while the rest of the keys are. I love the board itself but yeah not ideal on a support front.