so, i got a pair of platform vans for my birthday from Tilly’s. the rubber part on the bottom started to come off after about 5 months. i’ve tried every youtube tutorial out there bc I didn’t want to buy a new pair. i don’t do anything except normal everyday wear in them, yet this still happens. what can I do??? and if I contact the company, can I get a new pair for free?? or will I have to pay?? again, they were a birthday present from my grandma and I don’t want to have to replace them, as they are my favorite shoes ever. please help I joined reddit for the sole purpose of asking this question.