I ordered two LW67 keyboards + extras during the original GB in 2021, totaling almost $1000. In 2022 when the GB was being fulfilled, Laneware couldn’t send me the keyboards because I lived in Russia and Australian post or any other services weren’t accepting deliveries there anymore. LW said he could hold on to my order for a while until something changes.
Since it seemed the war and sanctions in Russia wouldn’t change in a while, in September I asked for a refund, and in November received an answer that “Usually we can’t offer refunds for GBs”. I noticed Discord was working better than email for talking to LW so I stopped using email after that.
I moved to Kazakhstan in winter 2023 and reached out to LW so he can send the order here. About a month later (that’s gonna be a common theme here) he said that he’ll get it out asap. This was the first “parcel” that was “sent”. He couldn’t send me a tracking number or any other information, and he “couldn’t get this infomration from auspost” even though you get this information when you send the parcel, not when you call the post three months later. Unsurprisingly I never received the first parcel.
He said he’ll ship the second parcel. The parcel is still not tracking (been a month) and now I got the “shipping slip” that doesn’t mean anything since you can generate one without actually sending anything. This one has the wrong name and doesn’t have a phone number so it’s unlikely I’ll ever be able to receive this parcel or even know it came if it ever gets sent.
Full conversation: https://imgur.com/a/gzupQO6
Now regarding the wrong name on order: in the original order I put my father’s name as recipient name as that was more convenient at that time. Later in Feb 2022 I reached out to LW about changing the name to mine and he said he’ll put a note on my order. When the GB was being fulfilled and my order wasn’t being shipped I asked about this since the name still wasn’t changed on my order when I checked it online, but that question was ignored. Later when I sent him my new KZ address, I put in the full name and phone number as well. And after that I sent the same details before he “sent” the second parcel. But he still generated the shipping label with my father’s name who isn’t in Kazakhstan so I won’t be able to receive the parcel even if it gets sent. And I won’t be able to inquire anything about the parcel in the post office since it doesn’t have a phone number on it.
When people complain in discord about slow reply times or anything else, he usually deletes the messages after he logs on and replies to DMs. Some people who ordered in-stock items also had to wait several months until they heard anything from LW. So if you need a PCB or some other extra item for your LW products that are still listed as “in stock”, be prepared to waste your time and money.
TL;DR: Usually I get a single reply per month. And it’s usually just “I need to check with AusPost” and no other info, no solutions or anything. The parcel is still not handed over to post. Been waiting since March.
Hi MechanicalKeyboards Community,
This will be our only response to this thread. We have clearly had issues getting this order to u/zyumbik having initially being in Russia and now moving to Kazakhstan and our communications with the customer regarding these issues should have been more prompt, for that we apologise.
Regarding the thread comments about post issues, there have been several orders that we have had extreme difficulty regarding tracking and updates, all of these orders have eventually made it to the end destination.
Regarding the post comments about “Exit Scam”. No, we are not conducting an exit scam, we are not currently running a GB due to local post issues and have shipped many thousands of orders to customers. This order has been shipped twice, the most recent costing us close to $200 to get it to Kazakhstan.
Regarding the post comments about why we dont use DHL or another service, the cheapest we have been quoted is $60 a kg, even with the weight of our keyboards and volume of packages we send. We are fairly well cornered into utilizing Australia Post, who have had difficulties over the pandemic period.
We love this community and do not wish to tarnish our place within it over a small number of orders that have had issues. At the end of the day, our customer service was not up to standard for this order, we are working through rectifying this with the customer.
Australia Post haven’t had “local post issues” now for like 2 years now mate lol… Anyway the tracking number old mate posted earlier indicates you either purchased a prepaid satchel from an Auspost store and never handed it over, or you manifested the parcel to Auspost via your ecommerce platform and never dropped it off / handed it over to a driver. I worked doing integration with AusPost for a long time, their tracking says they never received it - that is on you, not them. You did all the preparation including as customs declaration from the look, but never physically handed over the parcel.
Combined with the feedback from other customers/deleting discord msgs/your alleged failure rate with Auspost and whatever other shenanigans you pulled, its pretty obvious what you are doing and your site should be added to the dodgy vendor list here ASAP.
Hopefully, a moderator will look into this specific post, with the same tenacity they did with Vortex, a day ago. Especially since moderators pride themselves with the new vendor trust system.
Because this guy here has the audacity to lie to everyone reading this, that he sent the parcel twice. Everyone that has ever sent/received/used a shipping company, be it national post, a small time or a big time courier, knows that when the tracking says “parcel not yet received from sender”, well, the parcel has not been dropped off by the sender. This guy really, really thinks we are that stupid.
Hopefully, the moderators of this huge subreddit will follow up on this.