This will be our only response to this thread. We have clearly had issues getting this order to u/zyumbik having initially being in Russia and now moving to Kazakhstan and our communications with the customer regarding these issues should have been more prompt, for that we apologise.
Regarding the thread comments about post issues, there have been several orders that we have had extreme difficulty regarding tracking and updates, all of these orders have eventually made it to the end destination.
Regarding the post comments about “Exit Scam”. No, we are not conducting an exit scam, we are not currently running a GB due to local post issues and have shipped many thousands of orders to customers. This order has been shipped twice, the most recent costing us close to $200 to get it to Kazakhstan.
Regarding the post comments about why we dont use DHL or another service, the cheapest we have been quoted is $60 a kg, even with the weight of our keyboards and volume of packages we send. We are fairly well cornered into utilizing Australia Post, who have had difficulties over the pandemic period.
We love this community and do not wish to tarnish our place within it over a small number of orders that have had issues. At the end of the day, our customer service was not up to standard for this order, we are working through rectifying this with the customer.
Hi MechanicalKeyboards Community,
This will be our only response to this thread. We have clearly had issues getting this order to u/zyumbik having initially being in Russia and now moving to Kazakhstan and our communications with the customer regarding these issues should have been more prompt, for that we apologise.
Regarding the thread comments about post issues, there have been several orders that we have had extreme difficulty regarding tracking and updates, all of these orders have eventually made it to the end destination.
Regarding the post comments about “Exit Scam”. No, we are not conducting an exit scam, we are not currently running a GB due to local post issues and have shipped many thousands of orders to customers. This order has been shipped twice, the most recent costing us close to $200 to get it to Kazakhstan.
Regarding the post comments about why we dont use DHL or another service, the cheapest we have been quoted is $60 a kg, even with the weight of our keyboards and volume of packages we send. We are fairly well cornered into utilizing Australia Post, who have had difficulties over the pandemic period.
We love this community and do not wish to tarnish our place within it over a small number of orders that have had issues. At the end of the day, our customer service was not up to standard for this order, we are working through rectifying this with the customer.