Don’t know if this post okay or not but will try anyway.

I ordered a keyboard of Akko’s own EU website. I have since changed my mind and do not want it anymore. The parcel is unopened and I have offered to sent it back for a refund.

However Akko won’t honor their own terms on their website regarding returns/refunds. They keep offering me 5 euros and eventually 10 euros in refund for me to keep it instead. But I have found another keyboard and do not want this one anymore.

They just refuse to honor their own terms so I have taken a last resort to contact American Express and letting their dispute team handle the matter.

Anyone else that’s had a bad experience with Akko?

  • LlydRdt@alien.topBEnglish
    1·
    11 months ago

    That’s weird of Akko, I’ve never had any issues with Akko when it comes to customer service, their products are great and if the stuff I ordered comes out broken, they always immediately offer me a replacement or refund. You should try to contact them via live service by any means

    • MSCOTTGARAND@alien.topBEnglish
      1·
      11 months ago

      I think the issue people are having is not with damage or warranty it’s being able to return an item you no longer want. It looks like they are trying to get people to give up and keep it rather than taking the financial loss that returns involve, which is really the cost of business.

    • MSCOTTGARAND@alien.topBEnglish
      1·
      11 months ago

      I think the issue people are having is not with damage or warranty it’s being able to return an item you no longer want. It looks like they are trying to get people to give up and keep it rather than taking the financial loss that returns involve, which is really the cost of business.