Don’t know if this post okay or not but will try anyway.
I ordered a keyboard of Akko’s own EU website. I have since changed my mind and do not want it anymore. The parcel is unopened and I have offered to sent it back for a refund.
However Akko won’t honor their own terms on their website regarding returns/refunds. They keep offering me 5 euros and eventually 10 euros in refund for me to keep it instead. But I have found another keyboard and do not want this one anymore.
They just refuse to honor their own terms so I have taken a last resort to contact American Express and letting their dispute team handle the matter.
Anyone else that’s had a bad experience with Akko?
Hello
Thank you very much for choosing Akko products and we apologize for any inconvenience caused.
We’re very concerned about this issue, and our customer manager has contacted you for this return and we will provide you with a satisfactory solution.
Thanks again for your attention.
It shouldn’t take a Reddit post for you to follow your stated policy. Please review your return policy and align it with what you are willing to do going forward.