Don’t know if this post okay or not but will try anyway.

I ordered a keyboard of Akko’s own EU website. I have since changed my mind and do not want it anymore. The parcel is unopened and I have offered to sent it back for a refund.

However Akko won’t honor their own terms on their website regarding returns/refunds. They keep offering me 5 euros and eventually 10 euros in refund for me to keep it instead. But I have found another keyboard and do not want this one anymore.

They just refuse to honor their own terms so I have taken a last resort to contact American Express and letting their dispute team handle the matter.

Anyone else that’s had a bad experience with Akko?

  • defrettyy@alien.topOPBEnglish
    1·
    11 months ago

    Thanks to the power of this community Akko has now contacted me and said that they will resolve the matter.

    However I will report back if the matter actually gets resolved or if this is just a way for them to try and silence this problem since other people have had the same experience apparently.

    • Thalamic_Cub@alien.topBEnglish
      1·
      11 months ago

      You dodged a bullet anyway, i had a full keyboard and switches from akko and they all failed after a year.

      • Purple_Lordx@alien.topBEnglish
        1·
        11 months ago

        did the switches themselves fail? I know the akko switches have thinner leaf springs, and I avoided buying them for that reason, but that was just speculation

          • L3nsL1ght@alien.topBEnglish
            1·
            11 months ago

            I had a similar issue… luckily I was already looking at my first custom, so it wasn’t a huge deal for me. Annoying I no longer have a backup keyboard though.

      • JameyR@alien.topBEnglish
        1·
        11 months ago

        Ive been using akko Switches on many Boards now… 2 of them are daily drivers. Never had a Problem. Oldest one is 3 years old…

        Might be a Problem on your side, and Not the Switches or Boards as such.

    • wardance___@alien.topBEnglish
      1·
      11 months ago

      I will never, ever, ever understand a company who thinks being associated with these types of basic customer service failures is worth the $1-200 they’re potentially saving by refusing refunds. Mind blowing.