My Grandfather has gotten the same exact watch three separate times. Would they be able/willing to do anything to help fix the issue? All other months, it was a different watch. This is quite confusing as to why it’s happening.

  • dodge81@alien.topB
    link
    fedilink
    English
    arrow-up
    1
    ·
    1 year ago

    Pretty sure that they guarantee a different watch every delivery. (Or at least they did when I was a member back in 2019)

    Obviously mistakes happen and usually a reach out to their over the top customer service would get it sorted in most cases.

    Not had the pleasure of them for a few years though so not sure if their model has changed along the way.