What is the return policy exactly? I bought a pair of Van’s mesh sneakers back in June. I’ve been wearing them pretty much daily. I just saw a few days ago that both sneakers have tears in the side of them already. I don’t have the receipt anymore, the tags are no longer on the sneakers, and I don’t have the box anymore. Am I still able to return them/exchange them for a new pair?
You’re that person in a restaurant that eats like all of his Burger and then says that he didn’t really like it and wants his money back for it aren’t you.
no, not at all. vans return policy says they must be unworn, the only exception would be for some freak defect that wasn’t the customers fault that shouldn’t have happened. you’ve been wearing them daily for five months, and mesh is not the sturdiest material so that would be considered normal wear and tear. without a receipt after 60 days you’d only be able to exchange/get store credit for whatever they ring up as when you bring them back, but you’d still need the box so they can scan it anyways. i’m sorry if this comes off as blunt but there is no way they’d accept it
These other clowns are just plain wrong. Quality issues are important to vans. All it takes is an email and a couple of photos attached. Here is from one I did last week on a pair of skate eras that gave me blisters.
Email: us_customer_care@vans.com
Dear customer,
Thank you for contacting Vans! We are sorry to hear about the problem you are experiencing, and we would like to make it right! We offer a 1 season warranty for faulty items, not including standard wear and tear or sizing issues. If you believe your product needs to be reviewed for warranty, please fill out the information requested below:
Name:
Email Address:
Phone Number:
Address:
Store Name/location of purchase/ Vans.com order number :
Date of purchase:
Product Name, Size, and Color:
Brief description of the issue with the product:
Amount paid for item:
Attach photos of the following:
The issue with the product.
A full photo of the product, including the soles of shoes.
A photo of the receipt. If proof of purchase is unavailable, we will review the claim and all photos to determine warranty eligibility on a case-by-case basis.
Please allow 7-10 business days from the receipt of your claim for processing. We kindly request that you do not dispose of the product unless your warranty claim has been reviewed and you’ve been instructed to do so. You will be contacted by a member of the Vans Team via email with the result of your warranty claim. If the warranty is approved you will receive a Vans gift card to be used towards a replacement on Vans.com or at a Vans retail store.
Please let us know if there is anything we can assist with in the submission of your claim.
Sincerely,
Anna
Vans Customer Service
Take them in anyway, you for sure won’t get your money back but you may be able to swap them out for another pair. I was a manager for Vans for years and I would do these for my customers as I believed Vans should stand by their product.