I was in the market for a couple of decently priced coiled cables, and after doing some preliminary research online, I decided to go with Matrix Keyboards since they seemed to have pretty good shipping times. I ordered two of their Midnight Coiled Cables on Nov 2, one for myself and one for my girlfriend as a birthday gift (both of us are keyboard enthusiasts).

The package did arrive on schedule about a week later on Nov 10. However, upon opening the package, I only found one coiled cable inside, despite the printed receipt in the same box listing my order for two coiled cables. This turned out to be only the first issue. I opened the packaging for the coiled cable I had received and noticed that the cable was faulty as well. The USB-C side of the cable near the coiled end was bent the wrong way such that when sitting on a desk, the USB-C cable head would be oriented vertically. This made it very awkward for one to plug it into a keyboard without the coiled portion standing up on its side.

I immediately emailed them that same day (replied to my order email at matrixkeyboards@gmail.com) to let them know about my situation, but I have not heard back from them at all since then. It has now been about two weeks as of my time writing this (Nov 24), and I am still stuck with my one faulty coiled cable even though I had paid for two.

I have very low confidence that they will ever get back to me or offer a refund - I think at this point I’ve accepted that I threw my money down the drain. Just wanted to let the community know about my extremely negative experience with Matrix Keyboards, and if you were looking at them for coiled keyboard cables, you’d probably be better off ordering from somewhere else.