I was in the market for a couple of decently priced coiled cables, and after doing some preliminary research online, I decided to go with Matrix Keyboards since they seemed to have pretty good shipping times. I ordered two of their Midnight Coiled Cables on Nov 2, one for myself and one for my girlfriend as a birthday gift (both of us are keyboard enthusiasts).
The package did arrive on schedule about a week later on Nov 10. However, upon opening the package, I only found one coiled cable inside, despite the printed receipt in the same box listing my order for two coiled cables. This turned out to be only the first issue. I opened the packaging for the coiled cable I had received and noticed that the cable was faulty as well. The USB-C side of the cable near the coiled end was bent the wrong way such that when sitting on a desk, the USB-C cable head would be oriented vertically. This made it very awkward for one to plug it into a keyboard without the coiled portion standing up on its side.
I immediately emailed them that same day (replied to my order email at matrixkeyboards@gmail.com) to let them know about my situation, but I have not heard back from them at all since then. It has now been about two weeks as of my time writing this (Nov 24), and I am still stuck with my one faulty coiled cable even though I had paid for two.
I have very low confidence that they will ever get back to me or offer a refund - I think at this point I’ve accepted that I threw my money down the drain. Just wanted to let the community know about my extremely negative experience with Matrix Keyboards, and if you were looking at them for coiled keyboard cables, you’d probably be better off ordering from somewhere else.
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Honestly, it’s depressing how many webshops/suppliers fuck it up these days. Not just in this hobby but in general.
I feel like standards have slipped a lot since covid - stores got away with being lazier and offering worse service because everything was fucked in general. So they seem to’ve become accustomed to not offering good, timely service anymore.
We really should nail stores like these to the wall and hold them accountable.
I feel like standards have slipped a lot since covid
People seem to want cheaper and cheaper things all the time, and I’m sorry, you get what you pay for. Sellers are just responding to what they are told people want, which is cheap shit, as quickly as possible. No one wants quality any longer… just cheap and fast.
I agree that shit stores, that sell shit, should be exposed and shamed, but seriously… it’s a $19 cable… what, seriously, do you expect? A good cable for $19? If anyone thinks they are getting a good cable for that price, they are deluded.
Personally, I’m not cheap - I certainly do spend more for quality. But even so, I’ve noticed that the stores where I’ve shopped for years now have worse service in general. And let me tell you: prices haven’t gone down either.
I definitely agree that you shouldn’t expect top level service for bottom of the barrel pricing though.
In this particular case, where the customer gets the incorrect amount of an incorrect item, well, that’s just terrible in general.
So long as people keep insisting that they want cheaper and cheaper things, then corners need to be cut to meet that demand, if it’s not in the quality of goods, then it through using as few staff as possible, paid as little as you can get away with.
You pay peanuts… you get monkeys.
You get what you pay for. You will never get a good $19 custom cable, and a company shameless enough to sell such awful looking cables clearly doesn’t give a shit about their reputation, as there’s always the next person to come along in search of a bargain.
Sad… but true.
Do a charge back and move on with your life. Don’t let them keep your money.
I do custom cables at Mechcables. Always top notch.
Seconded.
Do you make custom TRRS cables? Been looking up and down and have yet to find anyone who does
Thank you <3
I bought from Arlyn. Not sure if he is still doing cables.
I buy all my cables from Mechables as well.
I will just say that the email address you emailed could potentially not be monitored. On their site they have an entire sheet to fill out. You can def do a chargeback, but if you want clarity on the situation and possibly a fix for the problem. Fill out that form.
Sorry about your issue though for sure man.
Depending on how much your order was and the amount of time it will take, you can contact your credit card provider and they will issue a refund, or at least should especially since you’ve tried reaching out to the manufacture and they have not responded.
Do a chargeback before it’s too late.
Never respond to an automated order email. Go to their actual customer support. Come on now
Why is it always cable makers LOL, WHY!!
Some are good, very few, almost none
Because in principle, they are easy to make. No… it’s easy to make shit ones, so it seems like a good side hussle for many.
Dunno what people expect though. They look at decent cables, from reputable custom cable makers, decide they are too expensive, so go for something really cheap, and then wonder why their cable is crap. (shrug).
Kind of hard to have any sympathy sometimes.
Guessing you didnt use the “contact us” at the top of their website? Fill out the form and if they either dont refund you or send you replacements then do a charge back. I bought mine off mechcables but beware you probably wont find anything quality for less than $40. I ordered the bare minimum length i needed with nothing special like detachable cables (Literally just a red/black coiled cable) and it ended up being almost $50.
And i just seen the ones you bought were on sale for $20… yeah thats a little sus.
It’s been a few years but I had a great experience with them. I hope your experience improves
For a second I got confused when you said Matrix Keyboards making cables. Their name is eerily similar to Matrix Labs whom im sure most of you guys know of.
Ive been using cables from cablemod or just using zapcables diy kits
Making them so the type c connector isn’t aligned with the coil is just sheer carelessness, at any price. You really do get what you pay for though, and at $19, you’re probably not getting much. Just do a charge back, and go to a reputable cable maker.
I get my cables from idgaming literally half the price of anywhere else yet work and look perfect