It varies. If you order and get your stuff normally, then its fine. But if you have a slight problem, the customer support could be a fucking chore to deal with. Sometimes they reply to email really fast and then no response for couple of days, or at some cases dont reply at all. It came to the point I had to turn to discord for help where I also got ignored plenty of times but after spamming the same question they would kinda sorta help.

TLDR: Theyre fine if you dont have any problems with your order

The website is crap. People and shop are fine. Candykeys is very reactive on Discord, one can quickly get help there. Had two refunds, worked out without any fuss.

I’m really often on the discord and just got my GMK Nightrunner Set last week. Seems a bit chaotic sometimes but never had problems with them.

It varies a lot between instock and fulfilling GB orders. GBs tend to be shipped quite slow. DPD carrier ships out the fastest and most reliable. Tbh they are nice and in my experience communicate quick via mail/discord. Without any insights, I assume their order/system database is not the easiest to manage and might be the cause of some slowdowns. I hope with their prolonged site relaunch much will change for the better.

candykeys in a nutshell:
order today, recieve whenever after sending them a baggillion mails.

Mixed bag. Been waiting in a support shipment for 5 months already. But if all goes well, it’s fine. Not always as fast with packaging as I’d like, but it’s fine most of the time. Just that if it goes wrong, it can be a huge pain due to the time it takes.

4 orders. Takes a while for the stuff to ship, but I’m not in a hurry. No complaints from me.

I have shopped from them twice. The first time it went smoothly and without any problems. The second time, unfortunately, I never received the paid order (about 150 euros). I contacted them several times by e-mail, trying to find out when I would receive the shipment, but was only brushed off with assurances that the package would be sent soon.
After two months of waiting, I asked for a refund, to the credit card I used for payment, but received no response to my request. I never ordered from them again.

Mine is clusterfuck after clusterfuck. 7 or 8 orders with the throughout the years, literally zero completed without issues. For all of my orders, I had to ask for a tracking number about 10 days after ordering because they dont send you one and it was basically then when they actually bothered to pack and actually ship my parcels. Always full of excuses, never taking responsibility for their failures. Just take a look at their discord, every third announcement is an excuse of some sort.

Only ordered from them once, but everything arrived on time and in good condition.
They have always been very responsive on their discord channel. Seems that emailing them is a bit less successful.

Awfully long shipping times on in stock items

I had no problems with the website and shipping was as fast as I would expect for something coming from China. The quality of the caps are fine but the wider keys without stabs are a little wobbly. I haven’t tried any mods yet.

only had good experiences with them, website does need a redesign and rebuild tho … it lacks alot of features and filter options etc …
but the support is top notch!
had GMK Hanok comin from them and their ceo emailed me at 3am when i was gamin and we had some back and forth to make sure my address etc is all correct and my order, legit send the message at like 2am cause i wanted to check if they already sending out the sets

Ordering from CandyKeys is like playing a casino.

Sometimes, you get nothing.

Sometimes, you get what you ordered.

Sometimes, you get what you ordered, but in a different configuration than what you ordered.

Sometimes, you get your order sent multiple times over and you get to keep them all.

I like gambling! and since I cannot afford to go to Vegas, I always order from CandyKeys.

I quite like them but for me it feels like they aren’t as respected by manufactures as other vendors. They receive varying statements from the menufactures and just tell them to the community. Then the manu changed plans (without sometimes telling candykeys) and everything gets lost somewhat.

That’s at least what it feels like to me. I still like candykeys tho