Don’t know if this post okay or not but will try anyway.

I ordered a keyboard of Akko’s own EU website. I have since changed my mind and do not want it anymore. The parcel is unopened and I have offered to sent it back for a refund.

However Akko won’t honor their own terms on their website regarding returns/refunds. They keep offering me 5 euros and eventually 10 euros in refund for me to keep it instead. But I have found another keyboard and do not want this one anymore.

They just refuse to honor their own terms so I have taken a last resort to contact American Express and letting their dispute team handle the matter.

Anyone else that’s had a bad experience with Akko?

  • R4zr5@alien.topBEnglish
    1·
    11 months ago

    Same experience. They told me several times that shipping cost will be super high and “threatened” me that they had parcels missing in the past so they couldn’t refund and that it’s my own risk if I decide to send the items back because of “unknown factors such as parcels lost or damaged”. They begged me to keep the “keyboard” and accept a 5 EUR discount. I didn’t even order a keyboard but switches. They also offered me a “big discount”. Which turned out to be “If I have a new order, they would like to offer me a VIP gift”, but I first had to make a new order. Needless to say there was and won’t be a new order. Eventually I kept the the switches since they were cheap and not worth the time discussing. But I’ll never ever buy again from Akko.

    • Akkogear_eu@alien.topBEnglish
      1·
      11 months ago

      Dear Sir or Madam

      Thank you very much for choosing Akko products and we apologize for any inconvenience caused.

      We’re very concerned about this issue, could you please provide your order number?

      our customer manager will contact you and provide you with a satisfactory solution.

      Thanks again for your attention